Privacy Policy

Last updated: November 30, 2025

1. Introduction

Welcome to PesanQ. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our messaging service platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

Email address and account credentials
Business name and contact information
WhatsApp Business API credentials
Payment and billing information

2.2 Usage Data

We automatically collect certain information when you use our service, including:

Message delivery statistics and analytics
Campaign performance metrics
Device and browser information
IP address and location data

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our messaging services
Process and complete transactions
Send administrative information and updates
Respond to your inquiries and provide customer support
Monitor and analyze usage patterns and trends
Detect, prevent, and address technical issues and fraud
Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

With service providers who perform services on our behalf
With WhatsApp Business API for message delivery
When required by law or to respond to legal processes
To protect the rights, property, or safety of PesanQ
With your consent or at your direction

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Depending on your location, you may have the following rights:

Access your personal information
Correct inaccurate or incomplete information
Request deletion of your personal information
Object to or restrict processing of your information
Data portability
Withdraw consent at any time

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Third-Party Services

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

WASD Labs
Email: [email protected]
Website: wasdlabs.com